Unable to copy generated passwords from Chrome extension

OT9999
OT9999
Community Member
edited October 2022 in 1Password in the Browser

When I need to generate a new password for a website, I cannot either (a) autofill the password by clicking the 1password icon in the password field - "Use suggested password" is simply not clickable, or (b) copy the generated password from the Chrome extension using the copy button, as I get "Unable to copy the generated password" error. I am able to copy/paste the password using Ctrl+C/Ctrl+V, but this is mightily inconvenient.

1Password Version:8.9.5
_Extension Version: 2.3.8
_OS Version: Windows 11 Pro, 22621.674
Browser: Chrome for Windows, 106.0.5249.119
_Referrer: forum-search:unable to copy generated passwrod

Comments

  • smcclintick
    smcclintick
    Community Member

    I am having the same problem

  • Dave_1P
    Dave_1P

    Hello @OT9999! 👋

    I'm sorry for missing your post but I'm happy to see that one of my colleagues has provided a resolution over email.

    ref: WFV-84265-759

    @smcclintick

    Can you please try the following steps to see if they improve the situation for you as well:

    1. Lock the 1Password app (which also locks the extension).
    2. Unlock the 1Password app (which also unlocks the extension).

    That should get things working. If it doesn't, then please go through the steps below to re-sync your account:

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    -Dave

This discussion has been closed.