I have the app but the apps support isn't working. When I open app, can't see anything I need

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jennymom
jennymom
Community Member
in iOS

https://orkidfam.1password.com/apps should work for me but it doesn't.
I've downloaded the app on my iPhone 14, as part of a manual phone transfer (was IPhone 6 with nonworking backup). When I open the app, no options that are mentioned are available. It is not synched with my account. Such a nightmare.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://orkidfam.1password.com/apps

Comments

  • Dave_1P
    Dave_1P
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    Hello @jennymom! 👋

    I'm sorry to hear that you're having trouble getting started with 1Password on your iPhone 14. Are you using 1Password 8 or an older version? Can you tell me what you see when you open the app?

    Can you also tell me if you're able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

    -Dave

  • jennymom
    jennymom
    Community Member
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    Thanks Dave. Yes, I had no problem logging in to my 1Passowrd account in the browser. I made sure both PC and phone apps were updated to Version 8. I deleted the app on my new phone and downloaded/reinstalled it again and then it set me up very smoothly.

  • Dave_1P
    Dave_1P
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    @jennymom

    Thank you for the reply. Since I don't have access to your account information here on the forum, I recommend sending an email to support+forum@1Password.com so that our support team can help get everything working for you again. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

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