Can’t sync passwords across devices

aarsvoldj
aarsvoldj
Community Member
in iOS

We upgraded our family plan to 8.9.4 and although I can log into my desktop app fine, when I try to use the same password to login to my iPhone I get an error, “We weren’t able to sign in to your account…”. Fortunately, I can use Face ID for many apps on my phone, but some I haven’t set up or don’t allow Face ID. Then I have to go to the 1Password app, open with Face ID and then search for the credential I need and copy and paste into the app. A real pain. Especially since I do most things on my phone.

Can anyone help me get them to sync, please???

Comments

  • Dave_1P
    Dave_1P

    Hello @aarsvoldj! 👋

    I'm sorry to hear that you're unable to sign in on your iPhone. I recommend sending an email to support+forum@1Password.com so that our support team can dig deeper. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

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