reset my acct

rwyse
rwyse
Community Member
in Families

I had set up a family acct and now cannot log into it or find it. Also I put the wrong secret key into a work account and that keeps popping up when I try to log into my personal account

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:reset my acct

Comments

  • Dave_1P
    Dave_1P

    Hello @rwyse! 👋

    I'm sorry to hear that you're having trouble accessing your account. Since I don't have access to your account information here on the forum, I recommend sending an email to support+forum@1Password.com so that our support team can help directly. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • rwyse
    rwyse
    Community Member

    Thx will do.😊

  • Dave_1P
    Dave_1P

    @rwyse

    Thank you, let me know the Support ID when you receive it and I'll ensure that the ticket is with the right team. 🙂

    -Dave

This discussion has been closed.