A new user on our account can't get back into his system even though he has the key. How can I help

cdhaupt · October 2022

I am an admin on the account and believe I'm able to "rescue" him. How do I do that?

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Referrer: forum-search:A new user on our account can't get back into his system even though he has the key. How can I help

ScottS1P · October 2022

It sounds like you may be looking to recover their account. Check out our guide to Recover accounts for family or team members which explains the process.

If you have any questions, email support@1password.com so we can review any account you might have and assist you further.

Thank you,

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