Safari Extension no longer works

dlit121
dlit121
Community Member
in 1Password in the Browser

Safari extension disappeared today. It's still in my list of extensions but it just does not appear next to the address bar anymore or in the available selections to be place there. Tried restarting. I'm on 1Password 7 Version 7.9.6 (70906003).

To try to fix the problem I updated to macOS 13.0 but it remains.

1Password Version: 7.9.6
Extension Version: Not Provided
OS Version: macOS 13.0
Browser:_ Safari

Comments

  • Dave_1P
    Dave_1P
    edited November 2022

    Hello @dlit121! 👋

    I'm sorry that 1Password 7's built-in Safari extension isn't working. 1Password 7 is no longer supported, and I recommend that you update to 1Password 8 to take advantage of the latest bug fixes and updates:

    That being said, we'll certainly try to help as far as possible. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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