1Password Safari Extension breaks date selection on Google Flights
Go to google.com/flights in Safari with the 1Password extension enabled. Try to click on the calendar icon or in the date picker window. With the 1Password extension enabled, focus shifts out of the date window after a second and it's not possible to bring up the date picker. Disable the 1Password extension and reload the page, and clicking the calendar icon or anywhere in the date field brings up the date selector.
This only happens in Safari. Google Flights works fine in Chrome/Edge/Firefox with or without the 1Password extension enabled.
1Password Version: 8.9.8
Extension Version: 2.4.1 (20226)
OS Version: 13.0 (22A380)
Browser:_ Safari
Comments
-
I have the same issue!
0 -
I am not able to reproduce this using Safari and 2.4.1 of 1Password for Safari.
The only two differences I see is that I am using 13.0.1 and I. use our nightly. If you update to 13.0.1 does this help? Are you ok with trying our beta? It might also be an interaction of some sort between us and another extension. Please disable any other extensions you may have and try again after enabling just 1Password.
0 -
I have recorded the video:
https://monosnap.com/file/sMGMWBQmxvFpbeZXJAQzCC2VlNmNULMacOS: 13.0.1
I am ok to try the beta. How can I do it?0 -
Hi @Labutin
Thanks for taking the time to re-create that 🙂 - Due to our security policy, unfortunately I'm unable to open the link and view the video.
I've tried to recreate as well, but am unable to, same as Tommy. However, it sounds like you are able to recreate that reliably. Could you recreate again, and then save a console log for 1Password for Safari using these steps?
- A console log from 1Password in the browser -> Save a console log for 1Password in your browser
Attach the log to an email message addressed to
support+forum@1password.com.
With your email please include:- A link to this thread: https://1password.community/discussion/134992/1password-safari-extension-breaks-date-selection-on-google-flights#latest
- Your forum username:
Labutin
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.
Regarding the beta, due to some limitations with Safari specifically, we are unable to release a beta build of the 1Password for Safari extension. If the issue doesn't happen in Chrome/Edge/Firefox, that would point to an issue specific to Safari. Once I'm able to take a peek at the console log, hopefully there's something coming up that might indicate what's going wrong.
Thanks very much!
0 -
Unfortunately, the log is empty. Nothing appeared in the log when I tried to select a date on Google Flight website.
To be sure that the log works, I tried to fill password on a different site using 1passwpd and I saw the logs.Can't reproduce the issue in Firefox and Chrome. But it is still reproducible in Safari :(
0 -
Where can I upload the video so that you can play it?
0 -
Hi @Labutin, you can email us the video at support+forum@1password.com.
In your email, please also include:
- A screenshot of your Safari > Preferences > Extensions window
- A link to this thread: https://1password.community/discussion/134992/1password-safari-extension-breaks-date-selection-on-google-flights#latest
- Your forum username: Labutin
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
0 -
The ID is: [#GNE-42499-223]
0 -
I am also seeing this issue in Safari. Worth noting that the issue is not occurring for me in Google Chrome.
0 -
Hey @evangrote,
We have spent some time investigating this as we were having a hard time trying to reproduce the issue at first and here is what we discovered:
- We were first able to reproduce the issue with the 1Password browser extension disabled.
We enabled the browser extension again and this messaged appeared: “Safari detected an app or service interfering with clicking. To protect your privacy and security, this extension was not turned on. After quitting the app or service, you can try to turn on this extension again.”
- This message relates to a known issue in Safari. Here is a support article talking about the above message -> If you can’t turn on extensions in Safari - Apple Support
After that, we were also now able to reproduce the behaviour you were experiencing with the browser extension enabled.
- We followed the troubleshooting steps in the Apple guide and restarted Safari and 1Password. Once we did this, everything worked as expected in the website.
Based on the above we don’t think the issue is caused by 1Password in your browser we believe it may be that Safari is having a hard time with Google Flights implementation of a date picker. Could you try the below and see if it improves things for you:
- Follow the recommendations in this support article -> If you can’t turn on extensions in Safari - Apple Support
- Fully close Safari, the 1Password app, and restart your computer.
Let us know how you get on!
0 -
Hi @steph.giles , thanks for the response.
I have no issues disabling and re-enabling the extension in safari and I've never encountered that error message, so I don't think that is the issue I am facing.
I did fully close safari, 1Password, and restarted my Mac as you requested and I am still seeing the issue.
When I disable all of my Safari extensions, the issue goes away, but when I re-enable the 1Password for Safari extension the issue returns.
0 -
@evangrote I'm curious, what versions of MacOS and Safari do you have? What versions of the 1Password extension and 1Password app do you have installed?
0 -
@evangrote Could you reproduce the issue and then send over the following so we can take a closer look at what may be going on?
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/666440#Comment_666440
- Your forum username: evangrote
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
0 -
@Joy_1P I just sent the email containing the console logs and diagnostic report.
FYI, the console logs were entirely sending/receiving " message to native core" logs, no matter how much I attempted to use the date picker on Google flights.
I'm still waiting on a support ID number.
0 -
@evangrote Thanks! I've found your ticket and will reply there.
0 -
PLEASE PLEASE fix this issue. I have disabled the extension in Safari now because I use Google Flight daily and need the date picker so the Calendar will open and I don't have to move forward and backward one day at a time.
0
