The title above is a message from 1Password received when I edited a password and tried to save it
I was trying to log into my Apple account. The password in 1Password was not working, I don't know why. I successfully changed it with Apple. 1Password did not pop up when I was doing this password change. So opened my Apple file in 1Password to manually edit the password and it would not let me change it. The message it gave was "We weren't able to save your login". The sub-message was "We ran into a problem adding your file. Try again or contact 1Password Support for help". So here I am. The reason I was needing the Apple login was to download a 1Password app for Safari (updated two days ago). Also, when I try to login to the iTunes store to download the 1Password for Safari (updated two days ago), Apple gives me a message "an unknown error has occurred". I deleted a file called "docs.google.XXX" earlier today in Chrome, because it said my Mac was full and I needed to delete some files. The file I deleted was bigger than all the rest on the list combined. Maybe that had something to do with it, I don't know. It says I am not connected to iCloud now and I can't get connected. Not sure what to do. I am telling you this because maybe it has something to do with my 1Password issue explained above. Thanks.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Referrer: forum-search:we weren't able to save your login
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I'm on 1Password for Mac 8.9.4. I don't know what you mean by "extension version", I don't see anything about that. I'm on macOS Catalina 10.15.7. I use Safari most of the time, version 14.0.
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Hello @outposttx! 👋
I'm sorry to hear that you're running into an error message when saving an item in 1Password. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/134997/the-title-above-is-a-message-from-1password-received-when-i-edited-a-password-and-tried-to-save-it
- Your forum username:
outposttx - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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