Forum Discussion

Former Member's avatar
Former Member
4 years ago

Autofill option not working on certain sites

Recently I've tried to use autofill on a few sites, mostly financial services sites. 1Password sometimes won't fill in my username and/or password. I've even tried refreshing the login info in the app. This is a recent occurrence -- it previously worked on all sites.

1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: macOS 12.2.1
Referrer: forum-search:https://1password.community/search?Search=dropdown%20box%20for%20username%20in%20app%20no%20longer%20appears

9 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    @leturner You're welcome! Feel free to reach out again if you need help.

  • Former Member's avatar
    Former Member
    4 years ago

    Hi @Joy_1P, thanks for the heads up. Glad to know I'm not crazy, look forward to the release.

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @leturner, there is a known issue with the username field on the AT&T site. The good news is that our developers have a fix for it. However, the fix has not yet made it to the extension just yet. Hopefully that will happen soon!

    To get the fix when it comes out, make sure to set up the beta extension: https://support.1password.com/betas/#install-a-beta-release-of-the-1password-extension.

    You can also check out our release notes for updates about this. The fix for the AT&T site would be under issue #13745 when it is available: https://app-updates.agilebits.com/product_history/B5X

    For now, I recommend copying/pasting or clicking/dragging your username into that field. I hope that helps!

    ref: dev/core/core#13745

  • Former Member's avatar
    Former Member
    4 years ago

    Having a similar issue with AT&T site, but the workarounds you mentioned don't seem to help. 1Password doesn't recognize the user ID field i - it's icon doesn't appear in that field, but does in the password field below it.

  • Former Member's avatar
    Former Member
    4 years ago

    @robb777 You are welcome! Glad to have helped.

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks - those workarounds seem to work.

  • Former Member's avatar
    Former Member
    4 years ago

    @Robb777 I do see some odd behaviors on the sites: https://onlinebanking.tdbank.com/#/authentication/login and https://www1.bmoharris.com/www/#/login.

    I'll report them to our developers. In the meantime, I do want to provide some context and workarounds.

    For the TD Bank site, it appears that the username does not get saved correctly. However, if you type in the correct username via the save confirmation window (or if you edit the item manually), the login does fill: https://cln.sh/cl31PX

    For the BMO Harris site, filling does not work from the inline menu. Instead of filling from there, please open the extension in your browser's toolbar and select to Autofill the login: https://cln.sh/ZMMgCi

    I hope that helps. Let me know if there are issues with any other sites.

    ref: dev/core/core#5634
    ref: dev/core/core#7500

  • Former Member's avatar
    Former Member
    4 years ago

    In particular, TD Bank and BMO Harris.

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @Robb777, can you let us know which specific sites you've had trouble with? We'll be glad to take a closer look and test things out.

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passwords for site. Larger drop down display required.","id":"message:69872","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:69872","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:6815"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:69872"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:69872"},"body":"

Hi,
\nI've some sites with multiple user names but the size of the drop-down selector is quite limited at 4 entries and seems unnecessarily restricted on a full size screen.
\nIs there any way to increase the height of the dropdown?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=password%20drop%20down%20window%20size

","body@stringLength":"539","rawBody":"

Hi,
\nI've some sites with multiple user names but the size of the drop-down selector is quite limited at 4 entries and seems unnecessarily restricted on a full size screen.
\nIs there any way to increase the height of the dropdown?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:password drop down window size

\n","kudosSumWeight":0,"postTime":"2022-11-04T10:57:43.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69872_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":103},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...ncrease the height of the dropdown? \n\n \n\n 1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided \nReferrer: forum-search:password drop d...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw2OTg3Myw2OTg3Mw","node":{"__ref":"ForumReplyMessage:message:69873"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:69872":{"__typename":"Conversation","id":"conversation:69872","solved":false,"topic":{"__ref":"ForumTopicMessage:message:69872"},"lastPostingActivityTime":"2022-11-10T02:00:27.000-08:00","lastPostTime":"2022-11-10T02:00:27.000-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:69872":{"__typename":"ModerationData","id":"moderation_data:69872","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:69872_1":{"__typename":"Revision","id":"revision:69872_1","lastEditTime":"2022-11-04T10:57:43.000-07:00"},"CachedAsset:theme:customTheme1-1755178241880":{"__typename":"CachedAsset","id":"theme:customTheme1-1755178241880","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Multiple passwords for site. Larger drop down display required.","moderationData":{"__ref":"ModerationData:moderation_data:69873"},"body":"

Hey smwardle,

\n\n

There currently isn't a way to increase the height on the inline menu but we do have an open feature request which I will add your voice to.

\n\n

In the meantime, I would suggest marking your most used items as favourites which means they will automatically appear at the top of the list or if you would rather not scroll through the items on the inline menu you can fill by clicking on the 1Password icon in your browser toolbar followed by 'Autofill' next to the item.

\n\n

I hope this helps, thank you for your feedback!

\n\n

ref: IDEA-I-485

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