I set up a vault for my husband and he has created an account. We don't know his password.

MarilynFreemanMarilynFreeman
Community Member

We set up his account this week and downloaded 1Password 8. He doesn't know his password and I don't know how to reset it. Can you help me?


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Referrer: forum-search:I set up a vault for my husband and he has created an account. We don't know his password.

Comments

  • Dave_1PDave_1P

    Team Member

    Hello @MarilynFreeman! 👋

    I'm sorry that your husband is unable to access his account. Since I don't have access to information about the account here on the public forums, I recommend sending an email to [email protected] so that our support team can look into this and help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

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