To protect your privacy: email us with billing or account questions instead of posting here.

Account frozen

Community Member

Out of the blue and overnight my account got frozen without me doing anything unusual. I am a member of a family account but my administrator is out of the country and hard to reach. is there any way I can be helped by the 1Password team?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided


  • Hi there @lusf1p

    If your 1Password account has become frozen, then a Family Organizer will need to contact 1Password Support. Members of a family account who are not a Family Organizer can't manage billing so we're unable to discuss billing matters with them. If you could have a Family Organizer contact us at [email protected], the team will be able to see what's going on and work to resolve it with them. :)

    — Grey

This discussion has been closed.