To protect your privacy: email us with billing or account questions instead of posting here.

Account frozen

lusf1p
lusf1p
Community Member
in Memberships

Out of the blue and overnight my account got frozen without me doing anything unusual. I am a member of a family account but my administrator is out of the country and hard to reach. is there any way I can be helped by the 1Password team?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • GreyM1P
    GreyM1P

    Hi there @lusf1p

    If your 1Password account has become frozen, then a Family Organizer will need to contact 1Password Support. Members of a family account who are not a Family Organizer can't manage billing so we're unable to discuss billing matters with them. If you could have a Family Organizer contact us at support+billing@1password.com, the team will be able to see what's going on and work to resolve it with them. :)

    — Grey

This discussion has been closed.