1Password on MacOS will not update

ocabj

Every time I try to update 1Password it will restart and then indicate it is still on 8.9.4 and tell me 8.9.8 is available.

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1Password Version: 8.9.4
Extension Version: 2.3.8
OS Version: macOS 13.0.1
Browser:_ Firefox

ocabj

I resolved this with a full uninstall of 1password and deleting all associated files from ~/Library, and reinstalling.

GreyM1P

Hey there @ocabj

Glad to hear you've sorted this out. Let us know how things go. :)

— Grey

ocabj

Note that I had this problem reoccur with 8.9.8. It will not update to 8.9.10. You tell it to restart the app to install update and it keeps coming up to 8.9.8 and asks to restart to update app. There appears to be some issue with the updater.

andrew.l_1P

Hi @ocabj,

Sorry to hear this issue has resurfaced. I'd like to ask you to create a diagnostics report from your Mac, please do this immediately after reproducing this behaviour.

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/666939/#Comment_666939
• Your forum username: ocabj

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can link your conversations. Thanks, looking forward to finding a solution with you. 🙂

ocabj

It'll have to wait until next update. I ended up full uninstalling and deleting files out of ~/Library to in order to update to 8.9.10 by way of clean/fresh install.

andrew.l_1P

No worries, @ocabj, I'm glad there's a workaround! Apologies for the inconvenience though, hopefully we can get to the bottom of it the next time it crops up. You know were to find us if you have any questions in the meantime. 😊

sibrcode

I have nearly identical situation, will submit info now.