Web clipper doesn't update Safari logins

dmoor
dmoor
Community Member
edited November 2022 in 1Password in the Browser

MacOS 12.6.1 1Password 8.9.8.

Trying to reset a password on some websites I hit "Save" but nothing happens. The "Updating existing item" dialogue box stays open and cannot be closed with the Update box grayed out. The new suggested password is not updated in the main application. Right now it is happening with Disney Plus. At this point the reset password page is frozen so I have to start the password reset process (getting another activation code) again.

1Password Version: 8.9.8
Extension Version: 2.4.1
OS Version: 12.6.1
Browser:_ Safari

Comments

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hi @dmoor, thanks for reaching out about this. I'm sorry for the late reply. Are you still having trouble with saving and updating your logins?

    If so, can you go to our test form at https://fill.dev/form/login-simple to see if you can save a test login? Just fill out a fake username and password, then click Save in 1Password. Let me know if that works.

    If you're still seeing trouble, then please make sure to reproduce the issue and then send us your extension console logs so we can take a closer look at what may be going on: https://support.1password.com/cs/extension-console-log

    Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • dmoor
    dmoor
    Community Member

    Thanks. The test login page did work and password saving did work on some sites. Let's put on the back burner. If I experience the problem again I'll follow your instructions above and update.

  • steph.giles
    steph.giles

    Thanks for getting back to us @dmoor, let us know if we can further help at all!

This discussion has been closed.