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Community Member

I am trying to upgrade from 1P for Mac 7 to 8 but 8 only shows 55% of my items. Why?

1Password Version: 1Password 7
Extension Version: 7.9.6
OS Version: Mac OS Monterey 12.6
Browser:_ Safari
Referrer: forum-search:I am trying to upgrade from 1P 7 to 8 but 8 shows significantly fewer login passwords


  • GreyM1PGreyM1P

    Team Member

    Hey there @Hanebuth2

    My first guess would be that you had a Primary vault in 1Password 7, which didn't get migrated to your Personal or Private vault in your 1Password account. (It'll be called Personal if you have an individual account, and Private in all other cases.)

    I would advise emailing us at [email protected], including a link to this thread. You'll get an auto-reply from BitBot that will include a conversation number, which looks like [#ABC-12345-123] – post that here, and I'll make sure your support request lands in the right place. Thanks very much. :)

    — Grey

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