1P8 - Unable to unlock with Fingerprint

guillaumeserton

Hi,

I have no settings to enable the unlock with Fingerprint. while I have a settings to enable unlock with Apple Watch.

Am I missing something?

---

1Password Version: 8.9.8
Extension Version: Not Provided
OS Version: macOS 12.6
Browser:_ Not Provided

Dave_1P

Hello @guillaumeserton! 👋

I'm sorry that you're having trouble enabling Touch ID for 1Password on your Mac. Are you able to unlock the Mac itself using Touch ID? If you are then can you try the following steps:

1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
2. Open and unlock 1Password for Mac.
3. Choose Apple menu  > System Preferences, then click Touch ID.
4. Turn off all of the features, then turn all of them back on again.
5. Go back to 1Password and choose 1Password > Preferences from the menu bar.
6. Click the Security icon, then turn off "Allow Touch ID to unlock 1Password" and turn it back on again.
7. Lock 1Password by choosing 1Password > Lock from the menu bar, or using the Control-Option-Command-L keyboard shortcut.
8. Now try unlocking 1Password using Touch ID.

For many people just restarting their Mac gets Touch ID working again, if it does for you as well then you can skip the rest of the steps. 🙂

Let me know if the steps don't resolve the issue and I would be happy to help further.

-Dave

guillaumeserton

It's OK now, thanks

Dave_1P

@guillaumeserton

I'm happy to hear that Touch ID is working again. 😊

-Dave