1P cannot update 1P's own credit card form

clarino
clarino
Community Member
edited November 2022 in 1Password in the Browser

I needed to change the # on my credit card that 1P uses so I went to the Billing page and clicked on the pencil icon to edit my card which showed the image included below. I was frustrated to find that the 1P icon didn't pop up on the Card Number field. After uselessly clicking, I then tried to click the mini-icon at the top of my Chrome window. Clicking the Autofill button accomplished nothing. Then I saw the Edit Payment Method at the bottom so I clicked on that only to find it returned me to the previous screen.

After several go-rounds, I found that I could edit the Expiration date but nothing else and eventually realized it was just a terrible UI that offered no way to update parts of the card and that I had to add a new card. That worked but wow that was annoying. I realize you've probably outsourced your financial interactions to another company but still, that should be embarrassing that your own UI works so badly with your own product.


1Password Version: 8.9.8
Extension Version: 2.4.2
OS Version: macOS 12.6
Browser:_ Chrome 107.0.5304.110

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