Username and password are correct in 1password but the auto fill does not work

sharrom

1 password will fill in the username on the morgan stanley site but will only show the pop up when the 1password button is pressed and will not auto fill the password. It seems to lock up.

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1Password Version: 8.9.8
Extension Version: 2.4.3
OS Version: Windows 10 22h2
Browser:_ Chrome
Referrer: forum-search:1 password does not work on Morgan Stanley site

Joy_1P

Hi @sharrom! Morgan Stanley has a multiple domains and services. Are you able to confirm the URL to the website where you've encountered some trouble? Is it https://login.morganstanleyclientserv.com/ux?