1password 7 Passwords Missing [Deleting an account deletes all data contained within]

ShaneKeller

Hello,

I set up a trial for 1password 8 but I never used it once. When I deleted my trial account, all my 2,300+ passwords were deleted from my 1password 7.

What happened to all my 2300+ passwords that were created throughout the years using 1Password 1-7?

Just because I did not want to use 1password 8 right now you decide to delete ALL my passwords?

NONE of the back-ups will restore.

1Password 7
Version 7.9.6 (70906003)
1Password Store

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1Password Version: 7
Extension Version: 7.9.6
OS Version: macOS 13.0
Browser:_ Chrome

Ben

Hi @ShaneKeller

I am sorry to hear you do not currently have access to your 1Password data.

When I deleted my trial account

Deleting an account deletes all of the data contained within it. Please contact our security team via email at support+security@1password.com using the email address that was associated with the account to discuss options for moving forward. They will be in the best position to resolve this issue for you.

Ben

ShaneKeller

Thank you, Ben, I will do that.

Dave_1P

@ShaneKeller

Thank you, the team will keep an eye out for your email when you do send it. 🙂

-Dave