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how to transfer data from frozen team account

askfaridaskfarid
Community Member

Hello,

I used 1Password teams through work but our company closed and the company subscription has lapsed. My son created a new family account for us and invited me. I was able to login and create a new account, but when the install software asked if i wanted to transfer my previous account data, there was an error because the previous account's subscription had frozen. How can I transfer my personal 1password data from the frozen account to this new family account?


1Password Version: 8
Extension Version: Not Provided
OS Version: Windows 11 (21H2)
Browser:_ Not Provided
Referrer: forum-search:how to transfer data from frozen account

Comments

  • joshua_1pjoshua_1p

    Team Member

    Hey @askfarid

    To avoid exposing any confidential information, I have reached out to you via email. This will allow us to go into greater detail about getting things sorted out. Please respond to the email once you receive it! :)

    ref: FNB-93645-513

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