How to recover password?

raowaderaowade
Community Member
edited November 23 in Business and Teams

I forget the admin password to my website. My order is going pending due to this problem. I want to know how to recover my admin again to proceed my business. My clients are worry about their products that he order on my website. Please help me as soon as possible.


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Comments

  • ScottS1PScottS1P

    Team Member

    Hello @raowade,

    I'm sorry to hear about the password for your website, but I'll do what I can to help. For privacy purposes, I've removed the link to your site.

    As part of our security design, we never have any record of the 1Password account passwords that are self-chosen by our customers. We purposefully have zero access to any of our customer's accounts, and we cannot reset the sign-in details for anyone. However, there may be a few options available to you:

    • If you saved and filled out a copy of the Emergency Kit for your account, you can find your self-chosen password there: https://support.1password.com/emergency-kit/

    • There's no penalty for having too many incorrect sign-in attempts, so you can always visit the sign-in address for your account in your web browser. Try signing in as many times as you like and use as many variations of your password as you think you may have chosen. Account passwords also have a minimum length of 10 characters, just in case that helps you to filter out some possibilities. We also have a guide with some other tips and tricks on what to do in this situation that you can find here: https://support.1password.com/forgot-account-password/

    • If you're a member of a multi-member 1Password account (1Password Families, 1Password Teams or 1Password Business), and there's an account owner or administrator who can still sign in, they can help you out by going through the account recovery process. You'll get a special link via email that will let you reset your own sign-in details, and after they've completed the process for you, you'll be able to sign back in with the new details. So if you're a member of a multi-person account, please reach out to an owner or administrator and ask them to follow this guide with you: https://support.1password.com/recovery/

    I hope this information helps. If you have any questions, please send an email in to [email protected]1password.com so we can assist you further. This community site is a public space, and we aren't able to discuss private details about any account you may have with 1Password.

    Thank you,

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