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I signed up for an individual membership. You have changed me to a family membership - Why?

Community Member

Signed up in ~April 2022, your terms and costs have changed. I have 2 people in house, 2 phones, Windows, Mac, 3 Ipads.

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Referrer: forum-search:2 users access same url with diff names and passwords. 1Password1 corrupts the username ??


  • thomasmcveighthomasmcveigh
    Community Member

    Cancel my account, I can use MS 365 or Google to manage my usernames, passwords, and URLs. You changed the terms, costs, and have cost me hours trying to get a helpful answer.

  • Dave_1PDave_1P

    Team Member

    Hello @thomasmcveigh! 👋

    1Password will not change your account type without your explicit permission. Since I don't have access to your account information here on the public forums, I recommend sending an email to [email protected] so that our support team can investigate further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    If you'd like to go ahead and cancel your account then you can find instructions here: Manage your 1Password subscription


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