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Password issue with Mac App

Community Member
edited November 2022 in Memberships

I have recently changed my password for the 1password.com site. From that point on, I am not able either to login to the desktop app nor to use the chrome extension. The app says I should check my password and try again. For those who would like to suggest to use the prior password: I wouldn't have changed it if I could remember ;-)

1Password Version: 8.9.8
Extension Version: 2.4.3
OS Version: macOS Ventura 13.0.1
Browser:_ Chrome


  • joshua_1pjoshua_1p

    Team Member

    Hey @SaRud

    To avoid exposing any confidential information, I have reached out to you via email. This will allow us to go into greater detail about getting things sorted out. Please respond to the email once you receive it! :)

    ref: IGV-14947-519

  • SaRudSaRud
    Community Member

    Hi @joshua_1p,
    thank you for taking care. Unfortunately, I have not received any email form you. Could you be so kind to resend it?

  • ag_tommyag_tommy

    Team Member


    I'll be happy to resend it. If you do not receive it soon, i'd suggest emailing us using [email protected]. Be sure to use the email address tied to the account in question.

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