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Password issue with Mac App

Community Member
edited November 2022 in Memberships

I have recently changed my password for the site. From that point on, I am not able either to login to the desktop app nor to use the chrome extension. The app says I should check my password and try again. For those who would like to suggest to use the prior password: I wouldn't have changed it if I could remember ;-)

1Password Version: 8.9.8
Extension Version: 2.4.3
OS Version: macOS Ventura 13.0.1
Browser:_ Chrome


  • Hey @SaRud

    To avoid exposing any confidential information, I have reached out to you via email. This will allow us to go into greater detail about getting things sorted out. Please respond to the email once you receive it! :)

    ref: IGV-14947-519

  • SaRud
    Community Member

    Hi @joshua_1p,
    thank you for taking care. Unfortunately, I have not received any email form you. Could you be so kind to resend it?

  • @SaRud

    I'll be happy to resend it. If you do not receive it soon, i'd suggest emailing us using Be sure to use the email address tied to the account in question.

This discussion has been closed.