Family user account recovery - "Your recovery email is no longer valid"

MarcCNX
MarcCNX
Community Member
edited November 2022 in Families

My daughter has clicked on the "Recover my account" link in the email sent when I initiated a recovery but an error message is returned stating "Your recovery email is no longer valid It may have been used already, or canceled by your account administrator". The email address in the Person Detail record obviously matches the address of the email in which she is clicking the link - any ideas on how to proceed?

Many thanks :-)

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Comments

  • GreyM1P
    GreyM1P

    Hey there @MarcCNX

    We're not set up to troubleshoot any specific account-related issues on the 1Password Community, so can you drop us an email? Send us a message to support+forum@1password.com and you'll get a reply from BitBot containing a conversation number, which will look like [#ABC-12345-123] – post that number here and I'll make sure your email lands with the right team to help. :)

    — Grey

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