1Password suggesting incorrect logins, and correct ones are not shown

hammondj

When trying to use 1P to fill in logon details for my banking site I get different results for different URLs. If I try from the main site (cibc.com) it suggests correctly, but if I use it on the login page (https://www.cibconline.cibc.com/) it suggests my credit cards (although none of those entries have any URL info) and doesn't suggest the correct logins (which do have the correct URL info).

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1Password Version: 8.9.8
Extension Version: 2.3.8
OS Version: OSX 13
Browser:_ Firefox 107.0 and Safari 16.1

Joy_1P

@hammondj I was able to replicate the issue you're seeing with the credit card suggestions on https://www.cibconline.cibc.com. The good news is that it looks like saving a new login for the website allows 1Password to capture the credit card number into a custom field and fill it on the website.

To save a new login for the website, please follow the steps here: https://support.1password.com/save-login-manually/

Here's a screenshot of the login with the custom field highlighted: https://share.cleanshot.com/ClrefJ

Here's a video of how the filling works from the password field: https://share.cleanshot.com/9OSGt7

You can delete your old login for that website from your vault and use the new one going forward. Please just note you'll have to fill from the password field to get your login to fill.

In the meantime, I've reported the issue on this website to our developers. Hopefully there will be a better solution for this in the future.

ref: dev/core/core#18322

hammondj

Thanks for the update.

Joy_1P

@hammondj You are welcome!