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Says my account is suspended but I’m paying still?

CronicSamurai
CronicSamurai
Community Member
edited December 2022 in Memberships

Past few weeks I haven’t been able to use 1password. Says account needs reactivated and payment. I go to my iPhone subscriptions and it says I’m paying and renews 12/12/2022.

Comments

  • joshua_1p
    joshua_1p

    Hey @CronicSamurai

    I see that you have gotten in contact with us via email. For privacy and security reasons, let us continue our conversation privately!

    ref: EPR-13436-228

  • CronicSamurai
    CronicSamurai
    Community Member

    Sorry, that’s will work. I couldn’t find customer service before this: thank you.

  • Ben
    Ben

    No worries. We're better able to assist with this type of situation via email anyway. :) Glad to see the team was able to get this sorted for you. If we can be of further assistance, please don't hesitate to contact us.

    Ben

This discussion has been closed.