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Says my account is suspended but I’m paying still?

Community Member
edited December 2022 in Memberships

Past few weeks I haven’t been able to use 1password. Says account needs reactivated and payment. I go to my iPhone subscriptions and it says I’m paying and renews 12/12/2022.


  • joshua_1pjoshua_1p

    Team Member

    Hey @CronicSamurai

    I see that you have gotten in contact with us via email. For privacy and security reasons, let us continue our conversation privately!

    ref: EPR-13436-228

  • CronicSamuraiCronicSamurai
    Community Member

    Sorry, that’s will work. I couldn’t find customer service before this: thank you.

  • BenBen

    Team Member

    No worries. We're better able to assist with this type of situation via email anyway. :) Glad to see the team was able to get this sorted for you. If we can be of further assistance, please don't hesitate to contact us.


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