Reproducible: First time I unlock 1password to access browser, prompt fails to auto-fill
- 1Password is locked
- I go to Chrome and want to login, so I click the lock icon inside a login field
- 1Password opens for me to enter my password and unlock the vault
- I enter my password to unlock the vault, which then auto-populates the list of suggestions in the username field
- I click one, which should auto-fill the login
Instead, the fields do not autopopulate, the icon on the field goes back to showing a lock symbol, and I have to click it again to open the list and click the account to sign in with.
This has been catching me out every time I try to sign into something while the vault is locked.
Link to video of what happens:
https://www.veed.io/view/ae0e8f3e-79d4-442a-acf6-8e8889856832?sharingWidget=true&panel=share
1Password Version: 1Password for Mac 8.9.8 (80908009)
Extension Version: 2.4.3
OS Version: MacOS 12.6
Browser:_ Chrome
Comments
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Hey @codeknight,
It sounds like you might be running into a recent known issue which our developers have just published a fix for in the beta version of the browser extension.
Can you try the beta version and see if the behaviour improves: https://1password.com/downloads/mac/#beta-downloads
I'm sorry for the disruption!
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Thanks Steph. I just updated my branch to the beta version, updated it, quit, then tried again and am getting the same behaviour.
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Thank you for getting back to me @codeknight, I apologise for the trouble. I think it would be useful if we could take a closer look at some logs and what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to
support+forum@1password.comwith a link to this thread.You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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