Syncing problem between phone and laptop

swaas
swaas
Community Member
in Families

I save a new item on my iPhone version of 1Password, but it does not appear on my laptop version (same account, of course). The reverse works fine. Any help appreciated.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @swaas! 👋

    I'm sorry that you're not seeing the same items on both your iPhone and laptop. When you create a new item using 1Password on your iPhone can you tell me if you see that item when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    I look forward to hearing from you. 🙂

    -Dave

  • swaas
    swaas
    Community Member

    I am using an app on the phone, but on my laptop i have been using the browser.

  • Dave_1P
    Dave_1P

    @swaas

    Thank you for the reply. I'd like to ask you to create a diagnostics report from your iPhone:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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