Cannot log in on Android device

MaineDruid
MaineDruid
Community Member
in Android

I've been using 1Password fairly happily on my computer for about 6 weeks and for the first time have attempted to log in on my Android tablet. The tablet apparently scanned the QR code successfully but will not accept my password. I have made multiple tries and am positive that I've entered every blinking obscure character correctly. What now?

1Password Version: 8.9.8
Extension Version: Not Provided
OS Version: Android 9
Browser:_ Not Provided
Referrer: forum-search:Cannot log in on Android device

Comments

  • ag_timothy
    ag_timothy

    Hello @MaineDruid, thanks for writing in. I'm sorry to hear about the trouble signing in to 1Password on your tablet!

    I'd like to ask you to send us a message at support+forum@1password.com so we can help resolve this issue. With your message, please include a description of the issue or paste in your forum post. You should receive an auto-reply from BitBot which gives you a support number, that looks like [#ABC-12345-123]. If you post that here, I'll make sure your message gets to the right place. Thanks again!

  • MaineDruid
    MaineDruid
    Community Member

    LRU-95885-993

    Thanks!

  • ag_timothy
    ag_timothy

    Thanks for following up! I can see my colleagues have replied so lets continue the conversation there.

This discussion has been closed.