katehaas

katehaas
katehaas
Community Member
in Families

hi. we aren't able to login online to one family member's account. we can access the app and see the secret key

1Password Version: 7
Extension Version: 1Password 7 Version 7.9.6 (70906003)
OS Version: 13.0
Browser:_ safari
Referrer: forum-search:please help. we can't login online in one member's family account. we can login via the app

Comments

  • GreyM1P
    GreyM1P

    Hi there @katehaas

    We can't help you with account-related queries on the 1Password Support Community, so please send our team an email to support+forum@1password.com with a link to this thread. You'll receive a reply containing a conversation number (in the form [#ABC-12345-123]) – post that here and I'll make sure your email goes to the right place. :)

    — Grey

This discussion has been closed.