"QR code Detection Failed" message attempting to scan QR

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  • Dave_1P
    edited May 28
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    @oschrenk

    I'm sorry that you ran into the same issue. Our developers are currently testing a fix in the beta version of 1Password, if you're willing to give that a try then you can find instructions here: Use 1Password beta releases

    If you're happy with using the browser extension for now then hopefully the fix will make it to the stable version of the desktop app soon.

    -Dave

  • guhebisavy
    guhebisavy
    Community Member
    edited June 11
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    I can confirm the bug exists.
    Additionally, I can confirm that today’s Beta version fixes it. (as @Dave_1P previous mentioned)

    1Password for Mac 8.10.34
    81034039, on BETA channel
    
  • guhebisavy
    guhebisavy
    Community Member
    edited June 11
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    By the way, thanks to @the_actual_jlamoree for keeping the discussion open to the community. That’s how I found out about the Beta fix, @Dave_1P.

    Actually, your whole approach in this topic is pretty questionable - I’ll note it, though I doubt you’ll consider it:

    1. The policy should be to keep discussions as public as possible. It speeds up diagnosis, collaboration, and solutions.
    2. This is a space for your customers. Defending yourself instead of collaborating doesn’t add any value to 1Password. Remember, only established users access this forum. The sale is already made.
    3. And, of course, as users, we can see through any excuses. After all, we got here googling about that bug that is right in front of us. It's a bug, and it really upsets me how you tried to say otherwise.
      moderation action: change the term used
    4. This bug has been around for over a year and still isn’t fixed in the Production version. It goes beyond the purpose of this comment, but it’s a bad sign.
  • ag_tommy
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    @guhebisavy

    The community is open to anyone interested in talking about 1Password. It's not just for those who are already using it. This is a family community for users of any age. I have tweaked your comment to make it more appropriate for our user base here in the community.

    We inform here in the community. As needed, we request that folks submit diagnostic information. We offered suggestions that may help anyone encountering it work around it until a resolution can be implemented. The only option we have in the community is to report and help users like yourself with potential workarounds. Things like diagnostic reports are not available here in the community to protect your privacy.

    We appreciate your understanding as we work to make the 1Password the best it can be.