"QR code Detection Failed" message attempting to scan QR

Dave_1P

@oschrenk

I'm sorry that you ran into the same issue. Our developers are currently testing a fix in the beta version of 1Password, if you're willing to give that a try then you can find instructions here: Use 1Password beta releases

If you're happy with using the browser extension for now then hopefully the fix will make it to the stable version of the desktop app soon.

-Dave

guhebisavy

I can confirm the bug exists.
Additionally, I can confirm that today’s Beta version fixes it. (as @Dave_1P previous mentioned)

1Password for Mac 8.10.34
81034039, on BETA channel

guhebisavy

By the way, thanks to @the_actual_jlamoree for keeping the discussion open to the community. That’s how I found out about the Beta fix, @Dave_1P.

Actually, your whole approach in this topic is pretty questionable - I’ll note it, though I doubt you’ll consider it:

1. The policy should be to keep discussions as public as possible. It speeds up diagnosis, collaboration, and solutions.
2. This is a space for your customers. Defending yourself instead of collaborating doesn’t add any value to 1Password. Remember, only established users access this forum. The sale is already made.
3. And, of course, as users, we can see through any excuses. After all, we got here googling about that bug that is right in front of us. It's a bug, and it really upsets me how you tried to say otherwise.
   moderation action: change the term used
4. This bug has been around for over a year and still isn’t fixed in the Production version. It goes beyond the purpose of this comment, but it’s a bad sign.

ag_tommy

@guhebisavy

The community is open to anyone interested in talking about 1Password. It's not just for those who are already using it. This is a family community for users of any age. I have tweaked your comment to make it more appropriate for our user base here in the community.

We inform here in the community. As needed, we request that folks submit diagnostic information. We offered suggestions that may help anyone encountering it work around it until a resolution can be implemented. The only option we have in the community is to report and help users like yourself with potential workarounds. Things like diagnostic reports are not available here in the community to protect your privacy.

We appreciate your understanding as we work to make the 1Password the best it can be.

Kindsaber

Hi, I want o share I'm experiencing the same issue as well with my Atlassian account (https://id.atlassian.com/2step/enrollment/2-configure-app), 1Password kept failing to detect the QR code on screen and show a rather unhelpful message "QR code detection failed." without any suggestion how to fix it. I'm on Sonoma 14.5, 1Password version:

1Password for Mac 8.10.36
81036049, on PRODUCTION channel

I tried restarting 1Password, screenshot the QR and open it in Preview, no dice. The site offers a way to input without using a QR code but it doesn't seem like 1Password supports this method:

oschrenk

Same issue still on obsidian.md

1Password for Mac 8.10.36
81036049, on PRODUCTION channel

macOS 14.5 (23F79)

ag_tommy

@Kindsaber

Take the manual code you receive and past it into the TOTP field of 1Password. It would look to be the key from your screenshot.

ag_tommy

@oschrenk

Does this also help you?

oschrenk

What helped was using the QR Code scanner from within the browser and not trigger the QR code scanner from the app.

Dave_1P

@oschrenk

I'm sorry for the inconvenience, I've let our development team know. I'm happy that using 1Password in the browser provided you with a workaround for now.

-Dave

ref: dev/core/core#19783