Unable to change password on website

SteveStricker

Hi 1password Support Community,

1. I'm signed into the web version of 1password including the chrome browser extension.
2. I sign on to the website, in the account section to change the password.
3. 1password supplies the current password.
4. When I click to enter a new password and use the suggested password, nothing happens.
5. When I click on the browser icon, select password generator, and click on Autofill, nothing happens.
6. There is no website confirmation of a password change.
7. 1password accepts the password change that the website does not, and I'm no longer able to sign on to the website.

Thanks for the help.

Steve Stricker

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1Password Version: 8.9.8
Extension Version: 2.5.0
OS Version: Windoes 10
Browser:_ Chrome
Referrer: forum-search:Change Master Password

steph.giles

Hey @SteveStricker,

I'm sorry for the trouble you are having when changing a password on a specific website. Can you possibly point us at the website so we can do some testing and best advise?

Thank you!

SteveStricker

Hi Steph,

Try https://www.campsaver.com/register

Thanks, Steve

Joy_1P

Hey @SteveStricker I tested the change password process on the website you shared. I am able to save the new password to 1Password and to the website. Here is a video: https://share.cleanshot.com/EBRSF7

Do you have this issue on other websites? Could you lock and unlock the extension, go through the process that I took in my video, and then see how things go?

If the issue persists, then I'd like for you to send us the following diagnostics information:

• The extension console log: https://support.1password.com/cs/extension-console-log/

Attach the logs to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/135775/unable-to-change-password-on-website#latest
• Your forum username: SteveStricker

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

SteveStricker

Hey Steph,
I've worked through all my issues except one. The 2FA install on my mobile device is not interfacing correctly with 1Pw. I can't shut off 2FA without accessing 1Password.com. When I try signing on to 1Password.com, 1Pw sends a six-digit code to my phone that is rejected due to the wrong date and time.

Thanks for your help!
Steve

steph.giles

Hey @SteveStricker,

Do you have access to your 1Password app on any device? Here are steps to disable 2FA: Turn on two-factor authentication for your 1Password account.

I hope this helps!