Upgrade to 8 - missing logins

MrToke
MrToke
Community Member
in iOS

I’m on a trial of ver 8 and seeing that I am missing logins. Thankfully I can still see these on my old 7 iOS app. Why did the import miss these and how can I determine all the ones it missed?

Comments

  • MrToke
    MrToke
    Community Member

    Also, I’ve noticed that some of the imported logins have old passwords!!

  • Dave_1P
    Dave_1P
    edited December 2022

    Hello @MrToke! 👋

    I'm sorry that you're not seeing certain items in the 1Password 8 app. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Please use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • MrToke
    MrToke
    Community Member

    Done. Thank you.

  • Dave_1P
    Dave_1P
    edited December 2022

    @MrToke

    Thank you, I believe that I've found your diagnostics report. One of my colleagues will take a look and send you a reply over email as soon as possible. 🙂

    -Dave

    ref: JUL-24815-872

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