Chrome Extension not responding

Badger51

Using Chrome:
Chrome is up to date
Version 108.0.5359.99 (Official Build) (64-bit)

1Password extension is not responding

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Joy_1P

Hi @Badger51, I have a few questions:

• Do you see the 1Password icon in your browser's toolbar?
• If so, what happens when you click on it?
• What steps are you taking to use 1Password in the browser?
• What specific unexpected behavior are you seeing?
• Do you get an error message? If so, what is the message?

Looking forward to getting more details!

Badger51

1) Yes I see the extension icon in my Chrome toolbar

2) When I click on, the page loads but nothing else happens....no prompt for password, etc

3) I've uninstalled and reinstalled the extension in Chrome

4) The extension appears to be working in Firefox

This all started within the last week or so

thanks

Badger51

steph.giles

Hi @Badger51,

I'm sorry for the trouble.

Can you try the below steps and let me know if it improves things:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Disable the setting that says 'Integrate with 1Password app'.
3. Quit your browser and then re open it and return to the settings page.
4. Re enable 'Integrate with 1Password app'.

Let us know how you get on!

Badger51

Thanks for your reply.

When I right click in Chrome, I don't see a settings option.

steph.giles

Thank you for getting back to me @Badger51,

I notice you have a lot of other extensions installed, just to rule out any interference can you try creating a new browser profile in Chrome by clicking on your profile then +Add then install only the 1Password extension and see if things work as you'd expect here?

Let me know how you get on.

Badger51

Following your suggestion, I disabled all the extensions in my main Chrome profile. I also created a new Chrome profile.

In both cases, the 1Password extension is now working.

Should I re-enable the link between the desktop app and the Chrome Extension?

steph.giles

Hi @Badger51,

Thanks for getting back to me with your findings, that's interesting.

Can you re enable the integration with the desktop app and if things are still working send over a screenshot of the other extensions you have installed in Chrome so I can take a look to see if I can figure out which could be interfering?

Thank you!

Badger51

Things are working well now.

Thanks for all of the assistance.

Having a bit of an issue with the Android App, but will post that separately.

ChrisC1P

@Badger51 That's great to hear that you were able to get 1Password for Chrome working! As for the issue with the Android App, you can post it under the 'Android' topic or email us at support@1password.com and we will be happy to assist you.