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Forum Discussion
Face ID & Touch ID doesn’t work on safari extensions
In both my iPhone and iPad, 1Password 8 safari extension Face ID and and Touch ID doesn’t work I have to fill the entry password everytime. I’m a paid member. What impression of you will it create in me. I have updated the ios versions on iPhone and iPad to the latest 16.2, still the problem persist.
ChrisC1P1Password Team
@abhijeetsingh Since you mentioned updating your iOS versions, could you follow the steps in this guide to make sure Touch ID is properly configured on your devices: Use Touch ID to unlock 1Password on your iPhone or iPad
If those steps didn't help we'll be happy to take a closer look for you. Please take a screenshot of what you see when you are unable to unlock 1Password for Safari with Touch ID or Face ID as well as any error messages you might be seeing. I'd also like to ask you to create a diagnostics report from your iOS device by following this guide: How to send a 1Password diagnostics report
Attach the screenshots and diagnostics report to an email message addressed to support@1password.com.
With your email please include:
A link to this thread: https://1password.community/discussion/135997/face-id-touch-id-doesn-t-work-on-safari-extensions
Your forum username: abhijeetsinghYou should receive an automated reply from our BitBot assistant with a Support ID number.
Please post that number here. Thanks!
