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Former Member's avatar
Former Member
3 years ago

Version 8 Safari extension always requires 1Password password

Safari extension always wants the main password even though auto lock is set to never in Preferences/security. This did not happen with version 7.

1Password Version: 8.9.10
Extension Version: 2.4.1
OS Version: macOS 12.6.1
Browser:_ Safari 16.1
Referrer: forum-search:Version 8 Safari extension always requires 1Password password

browser extension
  • Former Member's avatar
    Former Member
    3 years ago

    Hi @johnzonie, thanks for the update! Glad things are now working well.

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks Steph. You were correct. When I went to close Safari, I had to force quit. After that, I rebooted the Mac and signed into 1Password again. Then, when I went to a login screen in Safari, it worked as it should. So everything appears resolved!

    Thanks again,

    John

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @johnzonie,

    It sounds like 1Password in Safari may be having a hard time connecting with your 1Password app.

    Before we go any further can you try the steps below:

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
    2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open your browser and test if it is working properly.

    Let us know how you get on!