1Password (Mac) saying my Secret Key or password was recently changed

kirsch
kirsch
Community Member
in Mac

While using the 1Password application on the Mac I got a dialog saying:

"Your Secret Key or password was recently changed. Enter your new account details to continue."

The thing is I never changed the Secret Key nor the password so this is a bit alarming. What is going on?

About dialog:

Thanks!

1Password Version: 8.9.10
Extension Version: Not Provided
OS Version: macOS 13.0.1
Browser:_ Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @kirsch! 👋

    Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team investigate this further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • jmb679
    jmb679
    Community Member

    I encountered this problem yesterday evening. I just sent an email.

  • ag_tommy
    ag_tommy

    @jmb679

    Your submission is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible.

    ref: YGC-56968-376

  • purpleantelope
    purpleantelope
    Community Member
    edited April 2023

    This has also happened to me twice in the past week. I have sent an email to support@1password.com. Thank you.

  • ag_tommy
    ag_tommy

    Thanks @purpleantelope

    Did you receive a support id? I'd like to connect the dots if possible. Thanks.

  • purpleantelope
    purpleantelope
    Community Member

    Yes I think the support ID is in the email subject line and is #NXE-14952-175

  • ag_tommy
    ag_tommy

    Thank you very much @purpleantelope

    ref: NXE-14952-175

This discussion has been closed.