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Former Member's avatar
Former Member
3 years ago

1Password (Mac) saying my Secret Key or password was recently changed

While using the 1Password application on the Mac I got a dialog saying:

"Your Secret Key or password was recently changed. Enter your new account details to continue."

The thing is I never changed the Secret Key nor the password so this is a bit alarming. What is going on?

About dialog:

Thanks!

1Password Version: 8.9.10
Extension Version: Not Provided
OS Version: macOS 13.0.1
Browser:_ Not Provided

macos
  • Former Member's avatar
    Former Member
    2 years ago

    Yes I think the support ID is in the email subject line and is #NXE-14952-175

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    Thanks @purpleantelope

    Did you receive a support id? I'd like to connect the dots if possible. Thanks.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    jmb679

    Your submission is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible.

    ref: YGC-56968-376

  • jmb679's avatar
    jmb679
    New Contributor
    2 years ago

    I encountered this problem yesterday evening. I just sent an email.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @kirsch! 👋

    Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team investigate this further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave