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Former Member's avatar
Former Member
3 years ago

Just upgraded to windows 11 now autofill does not work with chrome, software is up to date

Just upgraded to windows 11 now autofill does not work with chrome, software is up to date. The box appears to use 1password but it does not respond when I click on it.

1Password Version: 8.9.10
Extension Version: Not Provided
OS Version: win 11
Browser:_ Chrome
Referrer: forum-search:upgraded to windows 11 now autofill does not work in chrome

browser extension
  • Former Member's avatar
    Former Member
    3 years ago

    @tbearkline that is strange. Does the issue only occur with a specific website? If so, what is the URL to the website? I'd like to test things out.

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks for the response. I've narrowed down the problem and a simple workaround. Seems the problem occurs when I get an email with a link to one of my accounts. If I use the link in the email 1pass pops up but will not work. If I go to the site 1pass works fine. I do not know if this is standard that 1pass will not work from a link in an email. But I can get to site and have it work.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @tbearkline,

    I'm sorry for the trouble you are having with 1Password in your browser. Can you give the below steps a try to see if it improves things:

    1. Right click the 1Password icon in your browser toolbar and choose Settings
    2. Disable 'Integrate with 1Password app'
    3. Quit your browser and re open it.
    4. Re enable the integrations setting.

    Let us know how you get on!