Trigger data sync in 1Password 8

meywd
meywd
Community Member
in iOS

Hi, I changed a password in 1Password on my PC and I saw the change on another PC, but it’s been an hour and the iOS app v8 still doesn’t show the latest change, and it doesn’t seem to have a resync button, what to do?

Comments

  • GreyM1P
    GreyM1P

    Hi there @meywd

    1Password will try to sync each time it's unlocked, and will listen for any new updates from 1Password.com while it's unlocked. If it hasn't done that, try locking and unlocking 1Password manually and restart the device.

    If you still have trouble after that, I'd like to ask you to create a diagnostics report from your iPhone:

    ☞ Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    ⚠️ Don't post your diagnostics report here.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    I look forward to hearing how you get on either way. :)

    — Grey

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