Forum Discussion

Former Member's avatar
Former Member
3 years ago

Firefox extension shows "account frozen" message and won't fill forms

I'm not sure what is going on with the Firefox extension although it won't fill out any forms now, essentially making 1Password useless.

I never had a "subscription" and never plan on it either; my 1Password standalone is licensed! My standalone vault does not show up as an option in the browser or the extension settings. This is some real serious BS, and it needs to be fixed ASAP.

1Password Version: 7.94
Extension Version: 2.5.1
OS Version: 13.0.1
Browser:_ Firefox

browser extension

1 Reply

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @Cipherik, so sorry for the delay in replying! It looks like you have the new extension installed. The new extension does not work with standalone licenses. It does not work with standalone vaults.

    If you use 1Password with a standalone license, please install our classic extension in your browser instead: https://support.1password.com/cs/1password-classic-extension/

    Let us know if you have any questions!