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Firefox extension shows "account frozen" message and won't fill forms

CipherikCipherik
Community Member

I'm not sure what is going on with the Firefox extension although it won't fill out any forms now, essentially making 1Password useless.

I never had a "subscription" and never plan on it either; my 1Password standalone is licensed! My standalone vault does not show up as an option in the browser or the extension settings. This is some real serious BS, and it needs to be fixed ASAP.


1Password Version: 7.94
Extension Version: 2.5.1
OS Version: 13.0.1
Browser:_ Firefox

Comments

  • Joy_1PJoy_1P

    Team Member
    edited January 25

    Hey @Cipherik, so sorry for the delay in replying! It looks like you have the new extension installed. The new extension does not work with standalone licenses. It does not work with standalone vaults.

    If you use 1Password with a standalone license, please install our classic extension in your browser instead: Get the 1Password classic extension

    Let us know if you have any questions!

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