To protect your privacy: email us with billing or account questions instead of posting here.

Email Change

Zaka7
Zaka7
Community Member
edited December 2022 in Memberships

How do I change the email with my account.

Every time I do it in the profile settings and enter the password it says username needs to be 3-20 characters (etc) but I’m changing the email. Not the username… that’s greyed out and unable to be changed.

Help appreciated.

Comments

  • GreyM1P
    GreyM1P

    Hi there @Zaka_7

    It's probably best if we help you with this question via email. Send us a message to support+forum@1password.com and you'll get an auto-reply from BitBot containing a conversation number, which looks like [#ABC-12345-123] – post that number here and I'll make sure your email goes to the right team to help. I look forward to hearing from you. :)

    — Grey

  • crystal_manrique
    crystal_manrique
    Community Member

    I'm getting the same issue

  • ag_tommy
    ag_tommy

    @crystal_manrique

    Could you also follow the same instructions Grey provided in the post immediately above yours? To be clear the issue if the underscore in the username. Once it is removed you should have no trouble changing your email address.

  • ag_tommy
    ag_tommy

    @Zaka_7

    I'm replying to your message very soon. Let's continue the discussion there.

This discussion has been closed.