Attempted setup a new 1password account to the point where one downloads/saves the secret key file.
Opened the app (in Firefox browser) expecting to be prompted to establish a username and master password.
That never happened.
Instead, when I open the app for the first time, I am prompted for a password that was never prompted for nor established.
I tried creating a "new account" in the sign in window (the only option apart from password input).
Same thing happens: click on the "new account" and I'm prompted for non-existant password.
I tried to cancel the account. You guessed it: prompted for non-existant password.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Hi there @jeezvax1password
If you're at the point where you download your Emergency Kit, you'll already have set an account password in a previous step. Send us an email to
[email protected]and one of our team will be able to look into this with you.
You might find the information in this article helpful as well: If you forgot your 1Password account password or you can't unlock the app.
If you still need help, please email us and one of the team will reply to you as soon as they can.