Can't "confirm" subscription through Google Play

casino100
casino100
Community Member
in Android

I subscribed to 1pass through Google Play, canceled it, then changed my mind and resubscribed again but now I seem to be stuck... Google Play wants me to "confirm" my subscription by opening the app but I've opened the app multiple times and nothing is happening. Any ideas?

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Comments

  • ag_timothy
    ag_timothy

    Hi @casino100, thanks for writing in. I'm sorry there has been an issue re-subscribing! As this question relates to a subscription, we won't be able to go into any detail here on the forum, I'd like to ask you to reach out to us directly via email at support@1password.com so we can help resolve them. Please include a brief description of the issue.

    After emailing in, you'll receive a reply from BitBot, our automated responder, with a Support ID that looks something like [#ABC-12345-678]. You can post that here so I can help make sure your message gets to the right place. If you've already contacted us via email, lets continue the conversation there. Thanks again!

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