Urgent: How to Switch From a Teams Account to a Family Account

Community Member

I have a few hours before I receive a large bill for my current Teams account. At this point, I only need a family account. How to switch? Can I just cancel the Teams account without losing data (I'm the Owner of all the Teams vaults)? And then create a new family account?

Thank you in advance for a quick reply,

1Password Version: 8.9.11
Extension Version: Not Provided
OS Version: Mac OS 12.6.2
Browser:_ Safari


  • Hi @Jason51

    In this case, it'll be best to contact us by email to help you with this. Send us an email to support+forum@1password.com and one of the team will reply to you as soon as they can. You'll immediately get an auto-reply from BitBot with a conversation number, which looks like [#ABC-12345-123] – post that here and I can make sure that your email goes to the right team. :)

    — Grey

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