1Password extension for Edge extremely slow
Read through some prior posts regarding this issue. I've restarted, reinstalled the extension, enabled the 1Password integration, etc. I have 2 computers running the same 1Password version, 1Password Extension version, OS version, and browser version. One computer has no performance issues with the 1Password extension. It is snappy, stays logged in when expected, and context menus work. On my other computer, the 1Password extension is virtually unusable. It is sluggish, does not stay logged in, and the context menus just don't load. Even when I click the extension, it takes 30 seconds or more to show my vault even though it's already logged in. Machine has low CPU load. On both machines, the 1Password desktop client is snappy. The browser extension is not.
1Password Version: 8.9.10
Extension Version: 2.5.1
OS Version: Windows 11 22H2
Browser:_ Edge
Comments
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Same issue.
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Hi @jbenamy and @b3nw, thank you for letting us know of these issues. I'm sorry you've encountered them and any inconvenience this may have caused. Our team will be more than happy to investigate for you!
In order to do so, we'll need know a little more about the specifics of your system. Here's how you can get that information to us:
- First, collect a console log from the device and browser where the problem is occurring.
- Once you have that file, send us an email at support+x@1Password.com with the console log attached.
- As part of that email, include a link to this discussion and your forum username.
That way, we'll have all the information in one place and our team can look into the specifics of what's causing the issue. Thanks, and we'll look forward to resolving this for you!
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@PeterG_1P I went to a few websites and reproduced the behavior, but the console does not have any logs pertaining to 1Password.
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I have the same problem. The extension becomes completely unusable (hangs forever or displays a message about a database error) and often forgets my account completely, meaning I have to completely re-set-up the extension.
To add insult to injury, every time I do log in to the extension again, I get an email about a new login...
I'm using Brave if that helps. (I've disabled Brave Shields for my.1password.com, although I doubt that matters because my account there seems to stay logged in just fine.)
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Hey @danmercer,
I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to
support+forum@1password.comwith a link to this thread.You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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