Downloading attached files doesn't work

shokri
shokri
Community Member
edited January 2023 in Windows

1Password on Windows does not download the attached file on my item, however, the Edge extension works like a charm.
Unfortunately, there isn't any kind of visual feedback whenever I click download button. I just click the download button, and nothing happens.

1Password Version: 8.9.12
Extension Version: 2.5.1
OS Version: Windows 10 Pro Version 22H2
Browser:_ Edge

Comments

  • ag_mike_d
    ag_mike_d

    Hello @shokri,

    Thanks for your message. I'm sorry to hear of the troubles you've been encounter with downloading files.

    When clicking a file attachment or from a Document item, a banner should appear at the bottom of the app showing the file was downloaded with a Reveal button that takes you to the Downloads folder where it was saved. Can you confirm that files you've attempted to download are not appearing there?

    Could you let us know if this trouble exists with attached files in 1Password items or does this happen with Document items as well? Does this occur with all files, no matter the size?

    Save important files in 1Password

    Looking forward to your reply.

This discussion has been closed.