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Former Member's avatar
Former Member
3 years ago

Email suggestion only showing for 2 of 3 1pass identities

I have 3 identities defined in 1password that have an email address associated with it but when I am filling out a form that has an email field only two of those three email addresses are displayed as an option for auto fill. An example form that I just noticed this on is https://www.roomandboard.com/customer-service/certificate-of-insurance but this is true on all forms.

I've tried everything I can think of: I deleted the missing email and readded; I restarted Safari; I restarted 1pass; I said pretty-please.

Ideas?

1Password Version: 8.9.12
Extension Version: 2.4.1
OS Version: macOS 12.6.2
Browser:_ Safari 16.2
Referrer: forum-search:https://1password.community/search?Search=form%20fill%20missing%20identity

browser extension

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Sounds as if things are looking up. Please let us know if you have other questions.

  • Former Member's avatar
    Former Member
    3 years ago

    Huzzah!!!

    My issue was that the culprit identity had email filled out in the "Identification" section and not the "Internet Details" section

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @bleen18 - Thanks for reaching out here

    I have a few questions to dig in a little:

    • Is the Identity item that isn't showing located in the same vault as the other two?
      • If not, can you double check all vaults are toggled on in the browser extension settings: Right click the 1Password icon in the browser toolbar > Settings > Accounts & Vaults > toggle all vaults on
    • For the item that isn't suggesting the email, is the email address added under the Internet Details email field? (the one that's coloured purple)
    • If the above doesn't work, could you try creating a new Identity item and testing again?

    Let us know how you get on!

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I have 3 identities defined in 1password that have an email address associated with it but when I am filling out a form that has an email field only two of those three email addresses are displayed as an option for auto fill. An example form that I just noticed this on is https://www.roomandboard.com/customer-service/certificate-of-insurance but this is true on all forms.

\n\n

I've tried everything I can think of: I deleted the missing email and readded; I restarted Safari; I restarted 1pass; I said pretty-please.

\n\n

Ideas?

\n\n
\n\n

1Password Version: 8.9.12
\nExtension Version: 2.4.1
\nOS Version: macOS 12.6.2
\nBrowser:_ Safari 16.2
\nReferrer: forum-search:https://1password.community/search?Search=form%20fill%20missing%20identity

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I have 3 identities defined in 1password that have an email address associated with it but when I am filling out a form that has an email field only two of those three email addresses are displayed as an option for auto fill. An example form that I just noticed this on is https://www.roomandboard.com/customer-service/certificate-of-insurance but this is true on all forms.

\n\n

I've tried everything I can think of: I deleted the missing email and readded; I restarted Safari; I restarted 1pass; I said pretty-please.

\n\n

Ideas?

\n\n
\n\n

1Password Version: 8.9.12
\nExtension Version: 2.4.1
\nOS Version: macOS 12.6.2
\nBrowser:_ Safari 16.2
\nReferrer: forum-search:form fill missing identity

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Email suggestion only showing for 2 of 3 1pass identities","moderationData":{"__ref":"ModerationData:moderation_data:89077"},"body":"

Sounds as if things are looking up. Please let us know if you have other questions.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"85","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-13T03:07:58.000-08:00","lastPublishTime":"2023-01-13T03:07:58.000-08:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:89074/message:89077","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:89076":{"__typename":"ModerationData","id":"moderation_data:89076","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:89076":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:89076","revisionNum":1,"uid":89076,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:89074"},"conversation":{"__ref":"Conversation:conversation:89074"},"subject":"Re: Email suggestion only showing for 2 of 3 1pass identities","moderationData":{"__ref":"ModerationData:moderation_data:89076"},"body":"

Huzzah!!!

\n\n

My issue was that the culprit identity had email filled out in the \"Identification\" section and not the \"Internet Details\" section

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Hey @bleen18 - Thanks for reaching out here

\n\n

I have a few questions to dig in a little:

\n\n\n\n

Let us know how you get on!

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