marriott website popup disappears when 1Password icon is clicked

1passmatt · January 2023

I'm in Chrome. When you sign into Marriott, a little overlay comes up for username and password. My username is pre-populated, but when I click the 1Password icon in the password field to have my password auto-filled, the entire popup disappears. It may be populating, but the 1Password mechanism convinces the site that I'm no longer trying to sign in.

Yes, I can manually copy from the app. But Marriott has been very annoying about working with 1Password, and I'm early on in using 1Password, and it's pretty annoying!

This also isn't the only website with a popup login overlay, so I'm hoping this doesn't become an issue as I continue to make the switch from having Chrome manage my passwords to having 1Password do it.

Thanks in advance for your help!

1Password Version: 8.9.12
Extension Version: 2.5.1
OS Version: Win11
Browser:_ Chrome
Referrer: forum-search:marriott website popup

Joy_1P · January 2023

Hey @1passmatt, I took a look at our internal records and it does appear that there were filling issues with Marriott's website in the past. However, I just tested out filling on the website and things worked fine. Here is a video: https://share.cleanshot.com/rFYrn0gs

I am using the latest version of Chrome, and I tested with the stable version of 1Password (2.5.2). Could you double check if you are on the latest version of the stable extension? Here's how to do that: https://support.1password.com/update-1password-browser/

If you are up to date but still experience issues, then I'd like for you to create a screen recording of the problem for us. Attach the recording to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/136845/marriott-website-popup-disappears-when-1password-icon-is-clicked#latest
Your forum username: 1passmatt

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

1passmatt · January 2023

There are still issues. I'm on v2.5.2.

Go to https://www.marriott.com/default.mi#

Click Sign In. A popup appears. 1Password cannot populate it.

Sometimes Marriot has a login pane slide in from the side. That also cannot be populated.

If you click My Trips, that brings you to yet a third popup, which 1Password can populate.

But one out of three kinda sucks, no?

1passmatt · January 2023