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Have a family account on trial period, but want to switch to using by myself

AndrewK52AndrewK52
Community Member

Hi 1Password Team,

I subscribed to a trial family account via the Google App Store and have 3 days free trial left. I want to keep using the app, but by myself, however, I cannot change the account to an individual account as per your instructions in the online help. When I click Settings after logging on in my browser, there are no options to change the account type. I don't want to pay the family subscription fee as I won't be needing it. Can you please switch my account to an individual license?

Many thanks and best regards
Andrew


1Password Version: Not Provided
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Comments

  • ag_tommyag_tommy

    Team Member

    @AndrewK52

    We don't discuss account details in the forum for your privacy. However, you're always welcome to reach out to our billing team. Please use [email protected] to do so.

  • AndrewK52AndrewK52
    Community Member

    Hi Tommy, I tried the addy you sent me and it doesn't work, accordingto online checkers the mailbox doesn't exist. I wrote to it anyway and am yet to get a response.

  • GreyM1PGreyM1P

    Team Member

    @AndrewK52

    It's probably the +billing which is confusing matters there. Anything after the + sign is used to route messages appropriately, so in this case, to the Billing team.

    I found your message, and my colleague Zoë replied to you about 45 minutes ago as of this post. Have a look to see if you can find it, and let me know if not. :)

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