upgrading an invididual account to family account

jcorradi08

I'm having issues adjusting my current 1Password individual account to a family account. I tried doing the following but I didn't have the option in the sidebar, as decribed below:

1. In your web browser, sign in to your account on 1Password.com.
2. Click Invite People in the sidebar and choose Upgrade to 1Password Families.
3. Enter a name for your family account and click Upgrade Account.

I checked my subscriptions in the Apple app store and noticed that I have a 1Password7 subscription. I cancelled that to see if that was the issue but then wasn't able to purchase a family plan without creating a new account, which I want to avoid if possible.

Any tips for how to adjust my current individual account to a family account?

Thanks,
Jesse

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1Password Version: 8.9.12
Extension Version: 2.5.1
OS Version: PC
Browser:_ Chrome
Referrer: forum-search:upgrading an invididual account to family account

Dave_1P

Hello @jcorradi08! 👋

I'm sorry that you're having trouble upgrading to 1Password Families. I see that you've already sent an email to the team and I recommend continuing the conversation there. One of my colleagues will reply as soon as possible. To prevent duplication of effort I'm closing this thread.

-Dave

ref: ZJE-96455-229