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1password 8 lost most of my passwords!

Community Member

Before I updated 1password on my android phone, Samsung galaxy s22 ultra, all my passwords that lived in my windows versions were there. After I updated to 1password 8, most of my passwords were gone. Only some were still there and now I have to manually add them to 1password. Is this normal and is there a fix? Thanks for the help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided


  • ag_timothyag_timothy

    Team Member

    Hi @manitobamike, thanks for letting us know about this issue on your device.

    That doesn't sound right, and I'm sorry for the trouble here. I'd like to ask you to email us at [email protected] so we can help investigate this issue further. Please include a description of the issue with your message. You'll get an auto-reply from BitBot which gives you a conversation number, that looks like [#ABC-12345-123]. You can post that here and I'll be sure you message gets to the right place.

  • manitobamikemanitobamike
    Community Member

    sorry, I made a mistake. I found them. Thanks for your help.

  • ag_tommyag_tommy

    Team Member

    Whew, that's great news @manitobamike If we can be of assistance please let us know.

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